Job Description
Responsibilities
About the team
With the mission of Inspiring New Life and Helping Good Business, Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative.
At the same time, Local Services creates an inclusive and fair business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.
Responsibilities
1. Devise data-driven analyses and strategies. Undertake key projects to solve ad-hoc problem statement across GNE operations (e.g., driving Moderation and Service automation and cost efficiencies, resolving key Customer experience pain points, assessing key Governance risks across Content, Merchant, Fulfilment and Anti-Fraud issues).
2. Assess and devise GNE's key input and output metrics horizontally across GNE functions. Support GNE functional teams to focus on appropriate outcomes and benchmarks. Work with cross-functional teams like Data Science and Data Engineering to implement such indicators.
3. Undertake strategic planning activities (e.g., OKR tracking and target-setting, resource management, competitor benchmarking, etc.) horizontally across GNE's functional domains. Coordinate key GNE meetings and activities, and track key outcomes.
4. Provide additional data or analytical support to GNE functional teams as needed. Conduct ad-hoc operational investigations and case analyses to identify and resolve risks and user pain points.
5. Synthesise research and analyses; and prepare written reports and presentations. Present outcomes and recommendations in a legible and structured format to management and stakeholders.
Qualifications
Minimum Qualification(s)
1. 3+ years of strong experience in driving data-driven programmes within O2O, Local Services, E-commerce, Risks Management, Aftersales, Fulfilment, Return & Refund, Customer Service, etc.
2. Strong Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
3. Strong data acumen. Advanced proficiency in utilising querying and analytical tools (SQL), and conducting data analysis is necessary.
4. Strong ability to independently conduct in-depth research, competitor benchmarking and data analytics projects.
5. Excellent report-writing and presentation skills. This role requires the ability to synthesise research and analysis, and to present the outcomes in a structured written format to management.
6. Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects.
Preferred Qualification(s)
1. Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
