Job Description
Responsibilities
About the team
With the mission of Inspiring New Life and Helping Good Business, Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative.
At the same time, Local Services creates an inclusive and fair business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.
Responsibilities
- Lead & develop a small team of risks anti-fraud & governance experience experts to drive and create impactful and data-driven policies and strategies.
- Reduce platform losses and incentive abuses; detect and combat fraudulent online and offline behaviour trying to circumvent enforcement systems -- across Merchants, Listings, Content, POIs, Buyers, and Reviewers.
- Establish policies and processes to collect and manage user feedback; and devise fulfilment and service experience strategies; across Customers, Creators and Sellers.
- Formulate and implement strategies to ensure a good business experience for Merchants and Creators, while governing fraud and experience issues.
- Collaborate with cross-functional teams like Algorithm, Product, Engineering, Legal teams, etc.; to implement measures enhancing ecosystem health.
- Monitor the health of the ecosystem through data-driven and investigative methods; respond to emergencies, conduct ad-hoc investigations, and take action as needed.
Qualifications
Minimum Qualification(s)
- 5+ years of demonstrated leadership experience in data-driven anti-fraud and governance and experience programmes within O2O, Local Services, E-commerce, or related fields.
- Strong Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
- Proficiency in utilising querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis is necessary for this role.
- Possesses strategic thinking & programme management skills. Able to manage and push complex projects, and influence cross-functional teams.
- Excellent English oral and written communication skills, including a demonstrated ability to develop and communicate complex strategies in writing.
Preferred Qualification(s)
- Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
