TikTok E-commerce - Operational Excellence Project Manager

Responsibilities
About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About the team E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for an Operational Excellence Program Manager to join our team. Responsibilities 1. Manage global and regional key projects and drive effective project implementation 2. Coordinate communication and collaboration across functions within the Global Service & Experience Team, collect cross-team requirements, develop key collaboration processes and ensure processes are well guided for organizational efficiency improvement 3. Responsible for key meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together 4. Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making 5. Collaborate with program teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across programs 6. Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business 7. Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.

Qualifications
1. 3-5 years of project management experience in the service and experience industry, preferably in an eCommerce or high growth environment 2. Good critical and logical thinking, able to manage different types of projects through comprehensive planning, risk identifying, problem solving and SOP establishment 3. Adaptable, fast learner and highly motivated with experience in operations and management 4. Experience in building a project from scratch to finish is preferred 5. Experience in planning and leading strategic initiatives 6. Highly organized and detail-oriented with a proactive work-style 7. International work and study experience. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.