Job Description:
What You Will Get to Do:
This is a broad role where you can grow into a specialist in one of these areas:
- Customer Experience & Quality: Listen to our users! You will analyze customer surveys and audit our service quality to help us provide the best experience across all channels.
- Fraud Investigation & Prevention: Review real-time (online) and offline fraudulent activities through our internal case center. You will investigate suspicious cases and help the company conduct loss recovery.
- System Support & Admin: Perform supportive administrative tasks to maintain and manage our internal systems and ensure smooth day-to-day operations.
- Data & Reporting: Track performance data and create reports to share insights on finance, quality, and fraudulent trends with the team.
- Payment & Escalation Support: Solve complex payment issues escalated by Customer Service teams (L3 Support). You will investigate technical payment errors and ensure they are resolved for our users.
- Seller Finance & Invoicing: Assist sellers with issuing invoices and support their reconciliation process. You will help manage bank statements and ensure all bank transfers match our system records.
Requirements:
Who We Are Looking For:
- Fresh graduates from any field are welcome to apply (Finance or Accounting backgrounds are a plus for Payment roles).
- Good command of English and Thai (written and spoken).
- High attention to detail you are able to spot mistakes, mismatched numbers, or suspicious patterns easily.
- Proficient in Microsoft Excel or Google Sheets (you will work with data daily).
- Logical thinking skills with the ability to make fair decisions based on data.
- Strong work ethics, responsibility, and a positive attitude toward learning.
- Able to work in a fast-paced environment and handle repetitive tasks with high accuracy.
- Self-motivated and able to follow through on assigned projects.
