Terminal Deployment Manager

Responsibilities:

1. Strategic Deployment Management

. Oversee end-to-end PayCube terminal deployment projects from planning to execution.

. Develop and implement standardized installation protocols, SLAs, and KPIs.

. Optimize deployment workflows to reduce downtime and improve efficiency.

2. Team Leadership & Development

. Manage junior deployment staff on installation protocols and troubleshooting.

. Conduct training programs to upskill team on PayCube systems and new technologies.

. Establish performance metrics and conduct regular team evaluations.

3. Technical Governance

. Serve as escalation point for complex hardware/software issues.

. Ensure all deployments comply with PCI-DSS and company security standards.

. Liaise with Product and Technology teams to provide field feedback for improvements.

4. Stakeholder & Vendor Management

. Act as primary contact for enterprise merchant deployments and key accounts.

. Manage relationships with logistics partners, vendors, and third-party contractors.

. Collaborate cross-functionally with Business & Enterprise, Customer Experience, Product and Technology teams.

5. Reporting & Continuous Improvement

. Analyze deployment metrics (success rates, turnaround time, issues).

. Prepare executive reports on deployment progress and challenges. . Drive initiatives to enhance service quality and cost efficiency.

6. Requirements:

. 8+ years in field operations management, with 3+ years in payment terminal/POS deployment

. Proven track record managing large-scale hardware deployment projects

. Experience with PCI compliance and payment security standards

. Expertise in payment terminal hardware/software configurations

. Understanding of networking (Wi-Fi, Ethernet, cellular)

. Proficiency with deployment management tools and CRM systems