Job Scope:
You will handle phone calls, email enquiries and on-site enquiries pertaining to signing of Tenancy Agreements (TA).
Customer engagement requirements such as:
- Commute to/station at the hawker centres to engage and guide stallholders to complete online signing of TA, epayment, etc
- Handle phone calls, queries or feedback regarding signing of TA, payment of stamp duty, rental etc
- Engage and follow up with customers to complete signing of TA
- Engage customers to equip with basic digital skills such as creation of email accounts and Singpass login.
Administrative duties such as:
- Prepare letters of offer including creation of stamp duty and mailing of letters
- Collate information and prepare statistics to track the progress of signing of Tenancy Agreements
- Monitor completion of TA signing and follow up with reminders
- Other duties to be assigned relating to the signing of Tenancy Agreements
Job Requirements:
- 1-2 years of relevant working experience
- Proficient in Microsoft Office Suite and computer skills
- Service orientated
- Pleasant disposition and positive attitude
- Meticulous with an eye for detail
- Able to multi-task
- Good interpersonal and communication skills
- Good team player, highly self-motivated, resourceful and pro-active
- Handle customers requests and enquiries in a professional and timely manner
- Experience in frontline Customer Service will be an added advantage
- Transport claims will be provided, 3 days a week.
Contract Period: 3 months
Working Hours: 8.30am to 6pm (Mon-Thu) and 8.30am to 5.30pm (Fri)
Salary: $12-$13/hr
Location: Islandwide
EA License No.: 96C4864
Reg No.: R26159658 BRANN LEONG CHUN HOE
