Location: One-North
Working Hours: Mon-Fri Working Hours
Job Scope
- Manage and respond to customer feedback, ensuring timely resolution and closure.
- Support service excellence initiatives, surveys, programmes, events and focus group discussions.
- Analyse feedback data and assist in creating dashboards to track satisfaction, trends and service indicators.
- Prepare reports and presentations to support service improvement and decision-making.
- Work closely with internal stakeholders to identify service gaps and enhance the overall customer experience.
- Support other ad-hoc tasks as assigned by supervisor.
Requirements
- Bachelor's degree, preferably in Marketing, Communications, Psychology, Business or related disciplines.
- Customer service or service quality experience is highly preferred
- Excellent written and verbal communication skills, with strong report-writing abilities.
- Strong interpersonal and stakeholder management skills.
- Experience in data management, analytics or dashboards will be an advantage.
Interested candidates, kindly send a copy of your resume to: [Confidential Information]
Jessica Fong Zhi Tong [R1879124]
Email Address: [HIDDEN TEXT]
Recruit Express Pte Ltd
EA License No: 99C4599
