POSITION
Temp Legalisation & Admin Officer (1-Year Contract)
REPORTING STRUCTURE
Reports to: Assistant Manager, Stakeholding & Legislation Ops
KEY RESPONSIBILITIES
1) Legalisation
(Main Tasks)
- Ensure the accuracy and compliance of Notarial Certificate procedures prior to document authentication
- Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them for Apostille
- Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience
- Assist customers and members of the public with online payment processes
- Respond promptly to customer inquiries received through walk-ins and emails
- Address customer challenges or concerns related to Notarial Certificates and document legalisation
- Support counter operations by assisting with general and technical issues, escalating matters as needed before opening
2) Stakeholding
(When Required)
- Administrative support (including data entry) to the team to ensure smooth and efficient daily operations
- Maintain and update records in the Stakeholding System and SharePoint
- Ensure timely completion and accuracy of assigned tasks.
- Carry out additional duties as assigned
QUALIFICATIONS & SKILLS
- Diploma qualification from a local polytechnic or Higher NITEC from Institute of Technical Education, preferably in Customer Service, Business Administration, Hospitality, Tourism, or a related discipline.
- Minimum 2 years of office-based customer service work experience.
- Good verbal communication, interpersonal, and written.
- Pleasant, reliable and positive attitude.
- Team player who thrives in a fast-paced work environment.
WORKING LOCATION
Singapore Academy of Law
1 Coleman Street
#08-06 The Adelphi
Singapore 179803
WORKING HOURS
- Monday to Thursday: 8.00 am to 5.30 pm daily
- Friday: 8.00 am to 5.00 pm daily
The successful applicant will be offered a one-year contract in the first instance. Kindly note that only shortlisted candidates will be contacted.
