TEMP CUSTOMER CARE OFFICER (6 MONTHS) HJY

Location: Kallang
Duration: 6 months contract
Salary: $2760

Working days and hours:
- 5.5 days (Alternate Sats)
- 42 hours per week

Job Description:
- Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.
- Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.
- Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.
- Payment arrangement (dunning block, instalment plan, payment deferment etc.)
- Support other operational tasks and assignments as required to ensure smooth team functioning.

Job Requirements:
- Min. Diploma in any field
-

If interested, please send updated resume via email [Confidential Information]

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

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