Telephone Operator

Job Responsibilities:

• Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP
• Listen to caller/guest request(s) carefully and action the request(s) accordingly
• Record all maintenance requests at the One Stop Service portal
• Review logbook, notice board, traces etc for latest information, to follow up accordingly
• Liaise with Maintenance Company on outstanding telephone faults
• Prepare the required reports for the auditors

Job Requirements:

• Positive attitude
• Detail-focused and guest-oriented
• Good communication
• Able to work independently and in a team
• Able to work on rotating shifts including midnight shift