Key Responsibilities
1. Outbound UpgradeCalls to SingleUnit MIF Customers
- Make outbound calls to singleunit MIF customers for the team, to explore or promote machine upgrade opportunities.
- Engage customers, identify their needs, and generate interest for unit upgrades.
- Capture customer intent and guide interested customers to the next step (appointment booking, documentation process to upgrade or followup by Account Manager).
2. AppointmentSetting and Routing
- Convert qualified upgrade opportunities into appointments.
- Schedule appointments and route them to the assigned Account Manager for followup.
- Ensure all appointment details, call notes, and customer information are accurately captured in CRM.
- Maintain high acceptance and conversion rates through quality qualification and communication.
3. Inbound LeadQualification
- Respond promptly to inbound sales leads routed from Sales Admin Team.
- Validate lead quality using predefined qualification criteria.
- Document and route qualified leads to the correct Account Manager.
- Ensure seamless handoff and minimal lead leakage.
- Monitor Account Manager's responsiveness to inbound leads.
4. Reporting &Administration
- Maintain accurate and uptodate customer interaction logs in CRM.
- Provide weekly reports on activities, KPIs, customer feedback trends, and issues encountered.
- Support continuous improvement by identifying recurring customer concerns or upgrade barriers.
