Technology Operations Engineer

The TechOps Engineer is responsible for managing and supporting the Group's infrastructure, both cloud and on-premises, across the Group. This is to ensure the availability, reliability and security of IT systems that support business operations and service delivery.

Responsibilities:

Infrastructure and Cloud Operations

. Provide Tier-2 technical support for system and network issues.

. Maintain the IT asset inventory, including servers, network devices, peripherals, and software licenses.

. Provision, manage and maintain systems both on-premise and cloud environments.

. Conduct system upgrades, patch management, and performance optimisation

. Conduct scheduled backup and restore exercises and ensure data integrity across all systems.

. Participate in BCP and DR exercises to validate recovery readiness.

. Design, configure, and maintain network infrastructure, including FW, switches, routers, and AP.

. Design, configure, and maintain the Virtual Private Clouds (VPCs), subnets, route tables, NAT gateways, and security groups.

. Perform network performance monitoring, bandwidth optimisation, and troubleshooting.

. Maintain system and network documentation.

Security and Compliance

. Work with the IT Security Team to implement security and configuration management across environments

. Support internal and external audits and ensure adherence to ISMS controls.

Requirements:

Essential

. Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.

. Knowledge of basic network protocols and security standards such as TCP/IP, SSL/TLS, VPN, DNS and DHCP.

. Good spoken and written communication skills.

. Strong collaborative skills to work closely with varied partners or stakeholders.

. Strong team player and able to work well with end-users and partners.

. Ability to work in a team or independently with minimal supervision.

. At least 1 year of hands-on experience in IT infrastructure, cloud operations, or systems engineering.

Preferred

. Relevant technical certifications such as AWS, Azure, GCP, Microsoft, Ubuntu and CCNA are highly desirable.

. Familiarity with ISO/IEC 27001 or regulated environments is an advantage.

. Experience in supporting users from a multi-site or regional IT environment.