Technology Delivery manager - CRM

Education:

. Bachelors Degree in Computer Science or related field.

. At least 5 years of experience in developing and delivering global/regional IT capabilities for a multi-national/regional company.

. At least 5 years of leadership experience in managing IT delivery teams.

. Strong technical knowledge and experience in CRM platforms (e.g Microsoft Dynamics).

Essential:

. Good business domain knowledge in CRM (Sales and Servicing).

. Experience in communicating with technical stakeholders .

. Experience in banking industry preferred.

. Experience in implementing large-scale, highly available applications or other large project implementation.

. Proven result-oriented person with a focus on delivery.

. Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years).

. Good understanding and experience in software development cycle.

. Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders.

. Good problem solving, analytical, synthesis, system thinking and solutioning skills.