Role Overview:
The Techno-Functional Business Analyst for the client project will support day-to-day operations by driving production defect resolution and delivering operational system enhancements. The role requires strong analytical and communication skills, the ability to bridge business and technical teams, and hands-on involvement in issue investigation, requirement clarification, and solution delivery. Pega experience is preferred due to the nature of the application landscape.
Key Responsibilities:
- Support Operations team in investigating, analyzing, and resolving production defects to ensure system stability and business continuity.
- Work closely with developers and technical teams to perform root cause analysis (RCA) and define corrective actions for recurring issues.
- Gather, validate, and document business and system requirements for operational enhancements and change requests.
- Translate business requirements into clear functional specifications and support technical teams in solution design and implementation.
- Participate in end-to-end delivery of system enhancements, including requirement analysis, testing support, deployment validation, and post-implementation review.
- Collaborate with stakeholders (business users, operations, developers, and support teams) to ensure timely resolution of incidents and alignment on priorities.
- Support integration-related issue investigation, working with internal systems and external partners to ensure seamless data and process flows.
- Perform impact analysis for defects, enhancements, and system changes to assess risks and downstream dependencies.
- Support and coordinate User Acceptance Testing (UAT), including test planning, execution support, and defect tracking.
- Maintain clear and accurate documentation for requirements, defects, and implemented solutions to ensure traceability.
- Contribute to continuous improvement by identifying process gaps and recommending operational or system enhancements.
- Ensure adherence to governance, compliance, and operational standards across all deliverables.
Qualifications
- Minimum 2 years of experience as a Business Analyst, System Analyst, or similar techno-functional role.
- Experience working in application support / operations (AMS) environment is highly preferred.
- Preferred experience or exposure to Pega applications or BPM systems.
- Strong analytical and problem-solving skills with the ability to work on production issues and complex business processes.
- Good understanding of software development lifecycle (SDLC) and Agile/Scrum methodologies.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience in requirement gathering, documentation, and supporting testing activities.
- Strong ownership mindset with the ability to work in a fast-paced operational environment.
Top 3 Skills needed:
o Business process design/system design
o Application design
o Stakeholder Management
o Pega experience will be a plus
