The Technician contributes to overall Client Care Service by:
- Repairing all assigned cases and ensure all repairs are conducted in accordance to RIMOWA Guidelines
- Upkeep of the repair workshop and equipment
Roles and Responsibilities:
Technical (70%)
- Repair and service all cases assigned
- Check and examine case for areas of damage/requirements not stated in Service Form (Cross examine with Workshop Supervisor to confirm before proceeding)
- Conduct QC upon completion
- Ensure all cases are handled with care and precautions made to prevent inflicting of new scratches and damages to the case
- Ensure case is cleaned before transferring to QC station
After-Sales Operations (20%)
- Consult with Workshop Supervisor and Client Care Manager when case cannot be repaired or serviced by RIMOWA guideline
- To monitor inventory of parts and alert Workshop Supervisor for replenishment
- Ensure all tools and equipment are maintained and replaced whenever required
- Ensure overall tidiness of work bench, tools and equipment
- Ensure workshop safety throughout daily work
- Ensure QC-ed cases are placed at the correct out bound stations
- Hand service form of completed case to Reception to contact customer for collection
Attitude & Team Spirit (10%)
Support and provide assistance to team mates to achieve efficiency and productivity, and commitment to ongoing improvement.
** Other requirements:
