TECHNICIAN

. Diagnose, troubleshoot and repair mobiledevices

. Quality control and testing of repaireddevices to ensure full functionality. Resolve/manage customer inquiries

. Able to interact positively with customersat the storefront and over the phone

. Ability to multi-task between repairs andcustomer service

. Other related duties as required

. Maintain and use repair tools and equipment.Including software and in-store POS system to track repair tickets andinventory

. Strategically plan the order of operationsto ensure a successful repair

. Provide estimates and quotes

. Glass only replacement on Samsung and iPads

. Microscopic Board work componentreplacement Hand-solder SMT components,

. remove and replace thru-hole comp withoutboard damage,

. solder wires and cables,

. Diagnosis, troubleshoot and repair mobiledevices

. identify assembly and documents issues

. Repair logic board issues from water damage.

Requirements:

. Excellent knowledge of customer service bestpractice with previous experience

. Ability to repair a variety of mobiledevices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone,and iPads.)

. Ability to communicate effectively with awide variety of people in a professional manner, face to face, on the telephoneand in writing

. Knowledge of mobile devices includingmanufacturers, operating systems, and network service providers

. Willing to work flexibly and withenthusiasm

. Excellent organizational skills

. Good attention to detail and ability to showinitiative

. Ability to demonstrate practicaltroubleshooting and problem analysis techniques

. Ability to plan and prioritize your workloadwithout supervision