2-5 years
5000 - 6000 SGD monthly
10 days ago 1 Applied
Job Description

Job Responsibilities

The candidate will be assigned to work on documenting SOP (Standard Operating Procedure)

  • Develop comprehensive documentation that meets organizational standards in area of IT Operations
  • Gain understanding of application, processes products and services, and translate complex information into simple, polished, engaging content.
  • Write user-friendly content that meets the needs of target audience.
  • Evaluate current content and develop methods for improvement.


  • Research, outline, write, and edit content, working closely with various IT operations teams to understand requirements.
  • Gather information from subject-matter experts and develop, organize, and write Standard operations procedures, procedure manuals & process documentation.
  • Work with IT support leads to identify documentation repositories, revise and edit, and determine solutions for data compilation and centralized storage.
  • Research, create, and maintain information templates that adhere to best practice standards.
  • Develop training material for IT Operations where needed.

Required skills

  • Proven ability to quickly learn and understand complex subject matter.
  • Experience in writing documentation and procedure manuals for various audiences
  • Good written communication skills, with a keen eye for detail
  • Experience in production support will be a key advantage.
  • Ability to handle multiple tasks simultaneously.