Technical Writer

Job Responsibilities

The candidate will be assigned to work on documenting SOP (Standard Operating Procedure)

• Develop comprehensive documentation that meets organizational standards in area of IT Operations
• Gain understanding of application, processes products and services, and translate complex information into simple, polished, engaging content.
• Write user-friendly content that meets the needs of target audience.
• Evaluate current content and develop methods for improvement.

Responsibilities

• Research, outline, write, and edit content, working closely with various IT operations teams to understand requirements.
• Gather information from subject-matter experts and develop, organize, and write Standard operations procedures, procedure manuals & process documentation.
• Work with IT support leads to identify documentation repositories, revise and edit, and determine solutions for data compilation and centralized storage.
• Research, create, and maintain information templates that adhere to best practice standards.
• Develop training material for IT Operations where needed.

Required skills

• Proven ability to quickly learn and understand complex subject matter.
• Experience in writing documentation and procedure manuals for various audiences
• Good written communication skills, with a keen eye for detail
• Experience in production support will be a key advantage.
• Ability to handle multiple tasks simultaneously.