Job Summary
We are seeking a Technical Trainer with strong eLearning expertise and the ability to simplify complex CCTV and security technologies into engaging learning experiences.
Mandatory Skill-set
- Must have 3-5 years of experience in technical training and eLearning, with strong knowledge of CCTV/security technologies;
- Strong command of Microsoft Office tools, especially Word, Excel, PowerPoint and Teams;
- Hands-on experience with Articulate 360 (including Storyline) for eLearning development;
- Working knowledge of Learning Management Systems (LMS) and online training best practices;
- Solid understanding of IT fundamentals, including basic networking and Windows environments;
- Excellent communication, organisation and time management skills;
- Confident and engaging presenter with strong public speaking ability;
- Good understanding of CCTV, surveillance and related security technologies;
- Comfortable working in 24/7 operational environments;
- Willingness to travel domestically and internationally as required.
Desired Skill-set
- Proven experience in technical training or similar educational roles;
- Background in the CCTV, security or surveillance industry;
- Experience working in customer-facing environments with diverse technical skill levels.
Responsibilities
- Create engaging, high-quality training content that simplifies complex technical concepts, product features and business processes;
- Design interactive eLearning modules using tools like Articulate 360 and Storyline, following adult learning best practices;
- Develop a range of training materials including presentations, guides, exercises, assessments and quick reference resources;
- Keep all training content fresh and relevant by updating it based on product changes, feedback and evolving business needs;
- Deliver impactful training sessions across formats in-person, virtual (VILT), webinars and self-paced learning;
- Break down technical topics in a clear, confident and engaging way for different audiences and skill levels;
- Use real-world scenarios, demos and hands-on practice to improve understanding and retention;
- Adapt your delivery style to suit diverse learners across cultures and technical backgrounds;
- Collaborate closely with product, engineering and support teams to ensure content stays accurate and aligned with updates;
- Manage and maintain training content on the LMS, including tracking participation and generating reports;
- Evaluate training effectiveness through feedback, assessments and performance data, and continuously improve learning experiences;
- Contribute to building consistent training standards, templates and best practices across programs.
Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
