The
Technical Trainer & Field Application Specialist will deliver technical training and provide in-field support to ensure the successful implementation and operation of Casambi networks across APAC.
This role combines
education, hands-on fieldwork, and customer enablement to strengthen Casambi's regional ecosystem and uphold its reputation for technical excellence.
Key Responsibilities:
Training & Education
- Deliver Casambi Fundamentals and Advanced Training sessions to customers, partners, and internal teams in both Online and in person. Travelling will be needed from time to time.
- Conduct hands-on workshops, online webinars, and certification programs in accordance with Casambi's training framework.
- Maintain and regularly update training materials, demo kits, and documentation to reflect the latest product updates and best practices.
- Track and manage participant progress, feedback, and certification records.
- Support training-related marketing activity or partner enablement initiatives (e.g., Lunch & Learn sessions, technical seminars).
Field Application & Technical Support
- Provide on-site and remote support for system setup, commissioning, and troubleshooting of Casambi networks.
- Conduct site evaluations, system checks, and post-installation reviews to ensure project quality and stability.
- Identify and document recurring field issues for escalation to Casambi's global support or R&D teams.
Cross-functional Collaboration
- Work closely with the support team to ensure consistent delivery of Casambi training and service quality.
- Provide feedback and insights from field experience to improve product documentation and training content.
- Represent Casambi at technical events, exhibitions, and customer demonstrations where appropriate.
Job Requirements:
Education & Experience
- Certification in Electrical Engineering, Lighting Technology, or a related technical discipline.
- 3–5 years of experience in lighting control systems, field applications, or commissioning roles.
- Prior experience conducting technical training or customer workshops is highly desirable.
Technical Skills
- Strong knowledge of Lighting control protocols, Bluetooth® Mesh networks, DALI, and DMX protocols.
- Familiarity with lighting fixture integration, drivers, sensors, electrical wiring and control devices.
- Competence in on-site troubleshooting and commissioning of lighting control systems.
- Proficiency in standard digital tools such as PowerPoint, Excel, and CRM/ticketing systems.
Soft Skills
- Excellent verbal and written communication skills. Fluent in both English and Chinese.
- Strong interpersonal skills with a customer-focused, solution-oriented mindset.
- Ability to deliver engaging technical training and manage diverse audiences.
- Self-driven, detail-oriented, and capable of working independently and within regional teams.
- Willingness to travel within the APAC region (approx. 20–30%).
