technical team lead (weekends, shifts) #IKR

Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

1. Network and Security Equipment Management:

• Support and manage routers, switches, firewalls, Intrusion Detection/Intrusion Prevention System, VPN gateways, proxies, Wire Lan Controllers, Network Access Control appliances, load balancers, Network Management System, other network and firewall devices.
• Perform day-to-day network and security operations, including monitoring and managing network infrastructure.

2. Incident and Problem Management:

• Respond to network incidents according to severity levels and meet service level requirements.
• Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.
• Adhere to incident management workflows and procedures.

3. Documentation and Reporting:

• Maintain and update network diagrams, configuration records, inventory, RMA records, and incident reports.
• Provide timely and accurate reports on network performance, capacity planning, and incident analysis.

4. Collaboration and Coordination:

• Work closely with third-party vendors, telecommunication operators, ISPs, and other service providers.
• Participate in transition planning and support the onboarding of network and security systems.

5. Compliance and Training:

• Ensure compliance with company policies, information security guidelines, and health and safety regulations.
• Provide continuous training to enhance knowledge and skills in network administration and management.

Any other ad-hoc duties as assigned by supervisor.

Requirements:

Degree in IT or related discipline

Experience:

• Minimum of 3 years of experience in managing network and security infrastructure.
• ITIL certified, CCNA or equivalent network certifications.

. Skills:

• . Strong technical knowledge of network and security systems.
• . Excellent problem-solving and decision-making skills.
• . Ability to work independently and as part of a team.

Interested applicants, please email your resume to Karin Chan Wei Kien

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