Technical Support Team Lead Hands-on L2 / EUC

Technical Support Team Lead – Hands-on L2 / EUC – Singapore

SGD $ 8,500 - SGD $ 11,250 pcm

We're looking for a hands-on Technical Support Team Lead to join a global financial services organisation in Singapore.

This role is suited to an experienced Level 2 / End User Support Engineer who has progressed into mentoring or leading others but still enjoys personally troubleshooting technical issues.

You'll lead and support a small technical support function while remaining heavily involved in day-to-day incidents, escalations and user support. This is not a purely managerial Service Delivery role, strong current hands-on technical capability is essential and will be assessed via recorded techncial test.

Key Responsibilities

• Personally troubleshoot and resolve Level 1 and Level 2 end-user issues, acting as a technical escalation point for the team.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, Active Directory/Entra ID, Intune/SCCM, laptops, mobile devices, printers, AV and peripherals.
• Diagnose connectivity issues across VPN, Wi-Fi, DNS/DHCP and general workplace networking.
• Identify incorrect configurations or troubleshooting approaches and guide engineers towards the right resolution.
• Own incidents through to resolution, working with infrastructure, security, application teams and external vendors where required.
• Provide high-quality support to senior stakeholders and users operating in a time-sensitive environment.
• Coach and mentor support engineers, review work and help improve technical capability across the team.
• Support service performance, documentation, knowledge management and continuous improvement.

Ideal Profile

Essential

• Strong current hands-on Level 2 Desktop / EUC / Technical Support experience.
• Regularly resolving end-user incidents yourself — not simply managing teams responsible for support.
• Strong practical knowledge of Windows, M365, Active Directory/Entra, Intune/SCCM and endpoint troubleshooting.
• Able to troubleshoot logically across hardware, software, access, identity and network issues.
• Experience acting as an escalation point for other support engineers.
• Some experience mentoring, supervising or leading support engineers.
• Comfortable supporting senior/VIP users and working under operational pressure.

Desirable

• Financial services, trading or another business-critical environment.
• Bloomberg/trading-floor technology exposure.
• Follow-the-sun or 24/7 support.
• Vendor and service-provider management.

Must be a resident of Singapore, travel to Marina Boulevard to work onsite.

Unfortunately Sponsorship cannot be offered for this role