Key Responsibilities
- Provide after-sales service support for control systems including DCS/SIS, SCADA (FAST/TOOLS, STARDOM) and ExaQuantum to both internal and external customers.
- Receive and manage customer inquiries, service requests, and complaints related to installed systems and products.
- Deliver technical support and troubleshooting using specialized knowledge of control systems and related applications.
- Maintain strong working relationships with customers and internal stakeholders, particularly for technical and service-related matters.
- Coordinate with local country offices and Yokogawa Headquarters (Global Response Centre) to resolve technical issues and service cases.
- Support global dispatch activities for troubleshooting, commissioning, and on-site technical assistance to ensure customer satisfaction.
- Participate in 24-hour standby duty rotation, including overseas deployment on short notice for urgent support.
- Assist the Response Center Manager in managing crisis reports, service notes, complex issues, and affiliate dispatch requests.
Requirements
- Minimum 4 years of experience in control system engineering, such as DCS, SIS, SCADA, STARDOM, ExaQuantum, PLC, or equivalent systems.
- Hands-on experience with systems such as CENTUM VP, ProSafe-RS, or similar industrial control platforms is an advantage.
- Strong troubleshooting, servicing, and maintenance skills in distributed control systems and industrial networks (e.g. L2/L3, firewalls).
- Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
- Good communication and coordination skills to work with global teams and stakeholders.
- Willingness to be on standby and travel overseas on short notice when required.
By responding to Yokogawa's advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.
We regret to inform that only shortlisted candidates will be notified.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
