This is a contract role ending on the 31 Dec 2026.
We are seeking a customer-focused and analytically driven professional to support high-value (VVIP) partners through complex operational and technical issues via tickets and written support.
You will investigate and resolve nuanced issues, coordinate with cross-functional teams, and drive timely, high-quality outcomes in a fast-paced environment.
Responsibilities
- Serve as a primary support contact for high-value partners, managing complex and sensitive operational cases
- Investigate issues across multiple systems, perform root cause analysis, and deliver structured resolutions
- Own end-to-end case management, including prioritization, escalation, and stakeholder communication
- Collaborate with internal teams to resolve product, operational, and partner-related challenges
- Assess issue severity and manage escalation pathways for high-priority or critical incidents
- Contribute to process improvements and operational excellence initiatives
- Deliver clear, professional, and partner-centric communication in all interactions
Requirements
- 3+ years of experience in operations, customer support, technical support, or partner/account management
- Proven ability to resolve complex issues with speed and accuracy
- Experience working in global, cross-functional, and fast-paced environments
