Technical Support Specialist

Job description

Responsibilities:

• Support R&D engineers in electrical design work, including circuit development, wiring diagrams, and system integration.

• Carry out bench testing, system testing, and application evaluation for new designs and prototypes.

• Set up and tune servo/stepper motors, configure motion controllers, and verify feedback systems.

• Perform logical I/O analysis, troubleshooting, signal tracing, and root-cause investigation.

• Conduct GR&R evaluations and prepare related test documentation.

• Respond to onsite service calls to troubleshoot electrical, motion control, and automation issues.

• Work closely with mechanical, software, and application teams to improve system performance and reliability.

• Prepare, update, and create electrical circuit designs and wiring diagrams for systems and assemblies.

Job Requirements:

• Solid understanding of electrical circuits, schematics, control systems, and automation fundamentals.

• Hands-on experience with motor systems (servo/stepper), motor tuning, drive parameter setup, and motion control.

• Strong troubleshooting skills with good logical I/O analysis and problem-solving ability.

• Proficient in reading, interpreting, and creating electrical diagrams and circuit documentation.

• Familiar with GR&R, measurement system analysis, and structured test methods.

• Comfortable with onsite service work and communicating technical issues to customers and internal teams.