Responsibilities
- To Provide infrastructure support services to the Systems as well as any other IT systems
- Facilitate the provision of LAN connections to any IT systems
- Facilitate the patching of network points in the Branch Server Room for any IT systems
- Preliminary troubleshooting of any IT systems deployed in the branch, Provisioning and supporting technical issues related to Desktop/Web conferencing and Room-based video conferencing systems
Asset Management services :
- Technical Support services in relation to the following hardware:
- Desktop Computers, Laptops, Touchscreen PCs, Tablets, and other personal computing devices
- Peripherals such as laser printers, thermal printers, colour printers, and other printing devices
Operational Support services for Application Systems:
- To provide Operational Technical Support to the Facility Management (FM) teams and the Application teams or suppliers to provide end-to-end Operational Support services
- To provide Operational Support for Application Systems (eg. Library Management System (LMS)).
- Provision of resources, expertise and solutions in information technology to ensure that the existing computer systems continue to meet the intended functionalities and objectives
Requirements
- ITE or Diploma in Information Technology or its equivalent
- A minimum of 2 years relevant experience in an on-site Technical support role
- Knowledge of IT networking with understanding of TCP/IP internetworking fundamentals, and good command of Windows Desktop OS, Microsoft Office suite and e-mail support the ability to handle Level 2 support
- Basic knowledge of ITIL process such as Incident, Problem and Change Management
- Technical knowledge to install systems, upgrade and repair software and hardware
- Hands-on knowledge on DHCP, file/print services, registry modification, VB scripting, and use of other desktop tools would be essential
- Good communications skills, both oral and written
