Technical Support -Engineer

Job responsibilities:

1. Responsible for providing pre-sales and after-sales technical support for the company's products in the local market, and answering customer questions during product use;

2. Responsible for providing face-to-face technical consultation to customers, and assisting in product validation if needed;

3. Assist sales in expanding, establishing, and maintaining local markets, searching and tracking customers, and maintaining existing customers to achieve the sales target;

4. Provide product knowledge and technical training to sales personnel and customers;

5. Collect regional market information (international exhibitions, competitors, product information materials)

Job requirements:

1. Familiar with the local market, master degree or above, with priority given to majors related to biology and medicine, with more than 2 years of technical support experience preferred;

2. Knowledge and experience in molecular biology, gene expression, vector construction or transgenosis will be a plus;

3. Able to independently conduct seminars and workshops;

4. Fluent in spoken English, proficient in operating computers and daily office software;

5. Initiative, good communication skills and teamwork spirit; Strong problem-solving and resilience