Technical Support Engineer

We're Hiring: Technical Support Engineer!

We are looking for a motivated and detail-oriented Technical Support Engineer to join our team in Singapore. The ideal candidate will have a passion for technology and a strong desire to help customers resolve their technical issues efficiently.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Technical Support Engineer

What You'll Do:

Job Description

• Monitor andmanage the system to ensure that all system parameters are optimum.
• Escalated to thenecessary teams if there is any abnormality to the systems or the systemparameters are less optimum.
• Manage number ofinbound and outbound calls in a timely manner
• Followcommunication scripts when handling different topics
• Identifycustomers needs, clarify information, research every issue and providesolutions and/or alternatives
• Build sustainablerelationships and engage customers by taking the extra mile
• Keep records ofall conversations in our call center database in a comprehensibleway
• Collect, collate,compute and calculate the various support KPIs
• Colate, computeand calculate the various system performance from system/applicationlogs.
• Otheradministrative tasks, documentation and creation reports to beassigned.
• Conductinvestigation activities to be assigned.
  
  

Job Requirements

• Diploma, HigherNITEC in Electrical, Electronics, IT or equivalent
• Minimum 1 to 2years of relevant experience
• Relevantexperience as a monitoring center engineer
• Experience inelectrical/mechanical drawing, service/repair manuals and or diagrams willbe added advantage
• Basic knowledgein Networking and Database management will be added advantage
• Airportoperations background will be added advantage
• Strongcommunication and interpersonal skills. Self-starter, self-motivated andcritical thinker who embraces challenges
• Ability to workresponsibly, independently and in a team
• Able to interactwith all levels of people and work under stress
• Willing to workon a 12-hour rotational shift pattern, which includes day, night,weekends, public holidays etc.
• Training will beprovided
  
  

Working hours

Rotating 12 hours shift or as assigned.

4days 12 hours and 3 days rest

Followed by 3 days 12 hours and 4 days rest

Ready to make an impact Apply now and be part of our dynamic team!