We're hiring a Technical Support Engineer to join a growing technology-driven company building software products used by customers across different markets. This team works closely with product and engineering to keep systems running smoothly and users supported.
What you'll do
- Act as first-line support for software and application issues
- Troubleshoot, analyze, and resolve technical problems reported by users
- Identify product defects, document clear findings, and escalate to engineering when needed
- Manage and prioritize support tickets using tools like Jira, meeting agreed SLAs
- Communicate solutions, updates, and workarounds clearly to users
- Help maintain internal and user-facing documentation, FAQs, and troubleshooting guides
What we're looking for
- Bachelor's degree in Computer Science, IT, or a related technical field
- At least 1 year of experience in technical support, QA, or a similar role
- Hands-on experience with ticketing and bug-tracking tools (e.g. Jira)
- Strong problem-solving and logical thinking skills
- Comfortable working with both technical teams and non-technical users
- Clear and structured technical writing skills
- Curious, fast learner with a genuine interest in technology
Nice to have
- Basic scripting knowledge (Python or JavaScript)
- Experience working with APIs or testing them
- Exposure to Agile or Scrum environments
This is an initial 12-month contract based in Singapore.
