TECHNICAL SUPPORT ENGINEER

Company Overview

Founded in 1999, Logicode is a leading solutions integrator in Southeast Asia specializing in AIDC technologies. Headquartered in Singapore, it delivers Barcode, RFID, Wireless, and Mobile Computing solutions to optimize asset tracking and business efficiency across diverse industries.

Job Summary

You will provide technical support and on-site services, including installation, troubleshooting, repair, and maintenance of AIDC systems. You will also manage vendor escalations and conduct client training to ensure effective solution deployment and customer satisfaction.

Responsibilities

• Resolve technical support cases via on-site visits, phone, WhatsApp, and email to ensure timely issue resolution
• Perform on-site installation, commissioning, troubleshooting, repair, and maintenance of hardware and software systems
• Escalate complex technical issues and coordinate with vendors to facilitate prompt resolution
• Deliver training sessions and product demonstrations to clients and end-users to enhance user proficiency
• Conduct internal product repairs and provide training to team members to maintain operational readiness

Required competencies and certifications

• Diploma in Electrical/Electronic Engineering or IT-related field
• Minimum 4 years of relevant technical support and field service experience

Preferred competencies and qualifications

• Effective presentation and written communication skills to convey technical information clearly
• Customer service orientation with a positive and proactive attitude