Technical Support Engineer (Laptop Products)

RESPONSIBILITIES

• Provide pre-sales support / consultation, responding to customer support requests and queries in a timely and accurate manner

• Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues

• Providing technical assistance for queries and issues related to computer systems, software, and hardware

• Creating technical documentation and manuals to assist other team members and users

• Support on new product certifications and renewals

• Provide support on company's Warranty Entitlement and Claim system

REQUIREMENTS

• Bachelor's degree in Computer Science, I.T., engineering or equivalent

• Min. 3-5 years hands on experience.

• Familiar with Microsoft Office applications.

• Strong problem-solving and analytical abilities.

• Proficiency in diagnosing hardware, software, and networking issues.

How to Apply:

Interested applicants, kindly click on APPLY NOW

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651