Technical Support Engineer (Laptop)
Provide pre-sales technical consultation and responsive customer support to diagnose and resolve software and hardware issues, contributing to product certification processes and warranty claim management.
Responsibilities
- Deliver pre-sales technical support by consulting with customers to address their needs and inquiries promptly and accurately
- Diagnose and troubleshoot software, hardware, and networking problems to implement effective solutions that resolve technical issues
- Provide technical assistance for computer systems, software, and hardware queries to enhance user experience and operational efficiency
- Develop and maintain clear technical documentation and manuals to support team members and end users in understanding system functionalities
- Support new product certification and renewal processes to ensure compliance with industry standards
- Manage and provide support for the company's Warranty Entitlement and Claim system to facilitate customer service and warranty processes
Required competencies and certifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent field
- Minimum 3 years of hands-on experience in technical support roles
- Proficiency in diagnosing hardware, software, and networking issues to deliver effective technical solutions
Salary: Up to $4,200
Interested candidates are welcome to email their resume to [Confidential Information] and CC to [HIDDEN TEXT]
