The Role - Technical Support Engineer
Job Summary
As a Technical Support Engineer, you will serve as the primary technical resource for enterprise customers post go-live. You will resolve platform issues, support sales demos and trials, and channel customer feedback to enhance product development. This role offers growth potential into a Regional Leader position.
Responsibilities
- Deliver on-site and remote technical support to enterprise customers by troubleshooting issues, providing guidance, and conducting training to optimise platform use
- Process and resolve support tickets promptly, ensuring timely follow-up and customer satisfaction
- Assist customers with product trials, proof-of-concept deployments, and facilitate platform adoption to drive customer success
- Collaborate with sales teams to identify new business opportunities and provide technical expertise throughout the sales cycle
- Prepare clear and detailed technical documents including implementation plans, test reports, and solution proposals to support customer engagements
- Collect, analyse, and relay customer feedback and market insights to Product and Engineering teams to influence product improvements
- Participate actively in partner technical exchanges and industry events to stay current with market trends and technologies
Required competencies and certifications
- Bachelor's degree in Computer Science, Computer Engineering, or a related field
- Minimum 1 year of experience in an IT or cloud-related company strong fresh graduates are also encouraged to apply
- Professional proficiency in English as the working language for effective communication
Preferred competencies and qualifications
- Familiarity with mainstream cloud computing technologies and products
- Experience in after-sales support, operations, or development for medium-to-large projects
- Hands-on experience with Docker, Kubernetes, or container platforms
- Interest and foundational knowledge in cloud-native technologies, Kubernetes, and container platforms
- Strong communication skills to explain technical concepts to both technical and non-technical audiences
- Ability to work independently and collaboratively within a team environment
- Good analytical and problem-solving skills
