Role DescriptionA Technical Support Engineer provides technical assistance to customers or internal users by diagnosing and resolving issues related to software, hardware, networks, or systems. They ensure systems function properly and help users understand how to use technology effectively.
Key Responsibilities- Provide technical support via phone, email, chat, or ticketing systems.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain systems, applications, and devices.
- Document technical issues, solutions, and support procedures.
- Escalate complex technical problems to senior engineers or development teams.
- Guide users on system usage, best practices, and troubleshooting steps.
- Monitor systems to ensure performance and reliability.
- Maintain knowledge base articles and support documentation.
Qualifications- Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience in technical support, helpdesk, or IT troubleshooting roles.
- Knowledge of operating systems, networking, and system administration.
Skills & Tools- Support & Ticketing Systems: Zendesk, ServiceNow, Jira Service Management.
- Operating Systems: Windows, Linux, macOS.
- Networking basics: TCP/IP, DNS, VPN.
- Remote support tools and troubleshooting techniques.
- Strong problem-solving, communication, and customer service skills.
