Responsibilities:
- Deliver technical support to customers through phone, chat, email, and on-site visits.
- Provide support in a 247 environment, including rotating shifts.
- Identify, diagnose, and resolve technical issues efficiently.
- Explain complex technical concepts in a clear and understandable manner to customers.
- Understand and interpret customer requirements, using effective questioning to anticipate and exceed their needs.
- Collaborate with internal technical support team members to escalate unresolved cases to the relevant product vendors.
- Maintain a close working relationship with product vendors to implement new solutions based on customer feedback and cybersecurity trends.
- Stay up-to-date with industry developments and emerging IT security products.
Requirements:
- Educational background in IT or a related discipline.
- Fresh graduates are encouraged to apply.
- Excellent communication skills over phone and email.
- Prior experience with networking or cybersecurity solution deployment is preferred.
Interested candidates who wish to apply for the advertised position, please send in your resume to
EA License No: 13C6305
Reg. No.: R24120209 (GAN CHYE SHEN)
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
