Job Purpose
The Technical Support Engineer provides technical expertise and handson support for Allegion's product portfolio in Singapore, with a focus on automatic doors (sliding, swing), door hardware and related access control integrations. This role supports commissioning, troubleshooting, diagnostics, and technical escalation for both pre and postsales activities. You will maintain strong customer relationships by delivering timely, accurate technical solutions.
Key Accountabilities
- Provide technical support to customers/projects and resolve issues in timely manner.
- Attending service calls during and after office hours. Support oncall rotations and emergency responses as required.
- Assist in project management to coordinate different stakeholders, problems solving and ensure successful completion by achieving targets of time, quality, and cost.
- Maintain collaborative relationships with distributors, developers, construction companies and security consultants.
- Train customers, distributors, installers and internal teams on commissioning, safe operation, maintenance and fault diagnosis.
- Manage warranty claims and follow through to resolution.
- Assist management with tasks as and when required.
Job Knowledge / Technical Skills / Qualifications
- Minimum 2-3 years work experience.
- Minimum 2 years work experience in building materials/products industry or related products requiring field support within construction industry or building (commercial/residential) operations and/or maintenance.
- Higher Nitec/Nitec in mechanical/electronic engineering or other suitable technical discipline.
- Accurate data entry and organization skills.
- Proficient in MS Word, Excel and keen to learn additional work-related computer applications.
- Proficient in Auto CAD software applications is a plus.
- Possesses valid Singapore driver's license.
