Singapore, Singapore
Job Description
We're looking for our next Technical Support Analyst (1 year contract) position.
We are looking for a proactive and detail-oriented IT Technical Analyst to strengthen and support our IT Operations team. Reporting to the Manager, IT Operations, this role will serve as the Level 2 escalation point within the SysAid helpdesk, providing structured and responsive IT support across our global offices and vessel operations. The ideal candidate will bring both technical depth and organisational standards — closing gaps in ticket activities, asset visibility, and reporting consistency
that are critical to the team's performance.
Some of the things you'll be doing
Helpdesk & end user support
- Act as the Level 2 escalation point for SysAid tickets raised from global offices and vessel environments, ensuring timely resolution and clear communication throughout.
- Provide Level 1 physical or remote support for end-user laptops, Microsoft 365 services, printers, and meeting room AV systems.
- Log, update, and close all support interactions accurately in SysAid, maintaining high-quality ticket records and categorisation.
- Support vessel IT environments, including remote troubleshooting and coordination with onboard or offshore personnel.
IT operations & project support
- Manage day-to-day IT operational requests and ad hoc tasks assigned by the team or project leads.
- Support IT infrastructure projects by coordinating logistics, documentation, and testing activities as required.
- Collaborate with the team to ensure project milestones are met, and escalations are handled within agreed SLAs.
Asset management & reporting
- Maintain and update the IT asset register to ensure all hardware and software assets are accurately tracked across offices and vessels.
- Prepare and distribute monthly reports on helpdesk performance, including ticket completion rates, pending items, and recurring issues.
- Flag trends or systemic gaps identified through ticket data to support continuous improvement efforts.
What We Are Looking For
- Minimum 2 years of experience in an IT support or technical operations role.
- Solid Level 1 support knowledge: Windows/macOS endpoint troubleshooting, Microsoft 365 (Teams, Outlook, SharePoint, OneDrive), printing, and meeting room AV. Experience in Azure Active Directory and Azure Admin administration.
- Experience using or administering a helpdesk ticketing system; SysAid experience is an advantage.
- Familiarity with IT asset management practices and inventory tools.
- Strong attention to detail, particularly in ticket documentation, reporting, and record-keeping.
- Comfortable working independently and managing multiple open requests simultaneously.
- Good communication skills — able to translate technical issues for non-technical users across time zones.
- Experience supporting maritime or vessel environments is advantageous.
What You Can Expect In Return
- At Teekay you will find an engaged workplace alongside 8,000 professionals across the globe. Within all this wonderful diversity, this is what brings us together:
- We live by our #TeekaySPIRIT values - they always guide our actions, no compromises.
- People who are committed to excellence, developing their professional experience as they deliver organizational outcomes
- An open collaborative workplace where you can have immediate impact
- A workplace where Everyone is a Leader and practices:
- Doing the right thing
- Creating connections
- Delivering results
- Challenging work in a dynamic environment
Teekay will be prioritizing applicants who have a current right to work in Singapore, and do not require Teekay's sponsorship of a visa. We thank all applicants for their interest, however, only those candidates selected for further consideration will be contacted.
Job Info
- Job Identification 251
- Job Category Information Technology
- Posting Date 04/29/2026, 02:31 AM
- Apply Before 05/29/2026, 12:00 AM
- Job Schedule Full time
- Locations Singapore, Singapore
Similar Jobs
