Technical Services Specialist

JOB SUMMARY: Provide expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs. This is a senior level role that requires advanced technical and customers skills.

RESPONSIBILITIES:

1. In consultation with Sales/Business, organize and execute a plan for approval testing to meet the customers needs and wants

2. Organize data derived from the approval program and assemble all appropriate information in an easily understood manner

3. Prepare written reports and technical literature for use by the customer and Sales

4. Make oral presentations internally and externally, as necessary

5. Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of technology, customer needs, market trends, and industry direction. Work productively in a matrix organization.

6.Advocate for safety within the organization. Demonstrate safe working practices in the office and laboratory and become a role model to peers for HSE within company. Maintains up-to-date knowledge of changes or additions to safety procedures and assist in safety training activities as required.

7. Resolve customer complaints and problems in a timely, efficient, and professional manner.

8. Attend and/or present at industry meetings and conferences to represent organization

9. Complete special assignments and projects as required. Manage projects using the Stage-Gate process.

10. Assure that complete ISO documentation is maintained on all ISO or quality related activities. Participate in ISO related activities and maintain an up-to-date understanding of the ISO function.

11. Manage projects with CTS stage gate process utilizing Accolade software

12. Mentor and help others to succeed

13. In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced.

14. Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications

15. Interface with Marketing and Sales to ensure aligned customer account management.

16. Attend industry meetings to influence future specifications to oraganiztions benefit

EDUCATION & EXPERIENCE MINIMUMS:

Bachelors Degree in Chemistry, Chemical/Mechanical Engineering or related field

Demonstrated understanding of CTS functions typically acquired after 8 years of relevant experience in the petrochemical industry and Sales & Marketing experience

Technical knowledge in Industrial lubricant, greases and additive component application and formulations would be additional advantage

Interested applicants kindly reach me at [Confidential Information]