- Supportive and collaborative work environment.
- Opportunities for professional growth and development.
About Our Client
A leading organization in the lifesciences sector is seeking a dynamic Technical Service Manager to drive highperformance service operations for specialised decontamination and biocontainment equipment.
Job Description
- Deliver a consistent, highquality customer experience across service sites, distributors and regional operations.
- Lead installation, qualification, validation, servicing, repair and calibration of advanced lifescience decontamination systems.
- Serve as the escalation point for complex service issues, customer claims and complaints.
- Lead, coach and develop service engineers and customer service teams with a focus on performance, capability building and technical excellence.
- Plan and optimise service resources to meet customer expectations, operational requirements, and safety standards.
- Oversee hydrogen peroxide filling operations and collaborate with global and regional supply chain teams.
- Analyse customer insights, field data, and service performance metrics to drive continuous improvement.
The Successful Applicant
- 8-10+ years of progressive experience in customer service operations, technical service or field service within a regulated, lifesciences or technical environment.
- Demonstrated experience leading diverse, multidisciplinary teams.
- Strong technical understanding of electromechanical systems, with added advantage for PLCs, HMIs, or control systems.
- Excellent communication, decisionmaking and stakeholder management capabilities.
- Experience in calibration, pressure testing, HEPA filtration testing or contamination control technologies will be added advantage
What's on Offer
This is an excellent opportunity for an experienced Technical Service Manager to make a significant impact. Apply now to join this exciting organisation.
Contact
Shangari Manoharan (Lic No: R21101201/ EA no: 18S9099)
Quote job ref
JN-022026-6953654
Phone number
+65 6643 9733
