Technical Sales & Service Engineer

Key Responsibilities

• Develop new business opportunities and grow existing customer accounts within assigned territories.
• Promote and recommend plating and surface finishing solutions based on customer manufacturing needs.
• Deliver technical presentations, product demonstrations, and customer training.
• Coordinate product evaluations, laboratory trials, and production qualification activities.
• Build strong relationships with customers across engineering, production, quality, purchasing, and management teams.
• Provide technical support by troubleshooting process and product performance issues and working with technical specialists on complex investigations.
• Manage customer qualification projects from initial trial through production approval, ensuring project milestones and customer requirements are met.
• Maintain an active sales pipeline, customer records, and market intelligence using the company's CRM system.

Requirements

• Bachelor's degree in Chemical Engineering, Chemistry, Materials Science, Metallurgy, Electrochemistry, Mechanical Engineering, or a related technical discipline.
• 3-8 years of experience in Technical Sales, Application Engineering, Technical Service, or Process Engineering within the electronics, semiconductor (IDM or OSAT), or surface finishing industries.
• Experience in plating and/or surface finishing is highly desirable.
• Customer-facing experience in B2B industrial markets is preferred.
• Knowledge of plating technologies, semiconductor assembly and packaging, connector or leadframe manufacturing, process control, and chemical bath maintenance is advantageous.
• Strong technical aptitude, problem-solving, communication, and presentation skills.
• Customer-focused with commercial awareness, strong organizational skills, and the ability to work independently and collaboratively in a fast-paced environment.