About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
RESPONSIBILITIES :
- Perform CRMD product in-service and sales call to current and potential customers in assigned territories
- Plan and execute sales and marketing activities to achieve AOP, maximize market share and achieve marketing goals in assigned territories
- Formulate Sales Plan, Revenue tracking report and Account Profile of customers in assigned territories
- Manage consignment stocks in assigned territories
- Provide technical service and support and patient follow-up to external customers
- Provide training to nurses, referral doctors, health care workers and team members
- Obtain market Intelligence such as competitor product, pricing, marketing programs etc
- Understand local government healthcare policy and market trends
- Handle and process customer complaints in a timely manner and in accordance to SJM requirement
- Assist in clinical research, when necessary
QUALIFICATIONS :
- Minimum Diploma in Biomedical Science
- Preferably with a Bachelor's Degree in Life Sciences, Biomedical, Pharmaceutical or related field
- Preferably with related hospital working experience, familiar with workflow and processes in the hospital
- Candidates without related qualifications but with related working experience will be considered.
- Some sales experience is preferred
Other Functions And Responsibilities
- Serve as back-up for other CRMD team members
- To be on call for emergency/follow-ups cases during weekends or after office hours
- Handle and process customer complaints in timely manner and according to Abbott Medical Asia's and Abbott Medical Singapore's policy and requirement
- Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Singapore
- Ensure applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Singapore are executed
- Perform other related functions and responsibilities assigned by supervisor
PREFORMANCE FACTORS :
- Focuses on the Customer : Is dedicated to meeting the needs of internal and external customers
- Delivers Results with Integrity : Meets commitments and produces the right results at the right time. Adheres to moral and ethical principles. Believable and trustworthy. Does what he/she says they are going to do
- Teamwork/Supporting our Colleagues : Collaborates with co-workers to achieve work group and company goals
- Initiative : Takes action without prompting or direction from others. Constantly strives to improve own and company performance
- Personal Involvement : Personally engages his/her interests, emotions or commitments in their work
