Job Title: Technical Program Manager (AI Gaming Operations)
Job Duration: 12 months contract
Salary: SGD 12,000 - 16,000 per month
We are seeking an experienced Technical Program Manager (AI Gaming Operations) to join our team. In this role, you will own operational health, incident response frameworks, process automation, and continuous improvement by identifying opportunities to enhance operational efficiency through AI workflows and training AI systems to manage repeatable coordination tasks over time.
Key Responsibilities:
- Own end-to-end review operations for Instant Games, including quality, app, policy review processes, and triage flows for game developer-reported issues and feedback.
- Define, track, and optimize SLAs, quality benchmarks, and throughput metrics across all review pipelines to ensure efficiency and compliance.
- Identify bottlenecks, drive process improvements and automation—including AI training—to reduce cycle times and operational overhead.
- Collaborate cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product teams to align review standards and implement scalable solutions.
- Lead incident response, root-cause analysis, and remediation for review pipeline disruptions, while building reporting to monitor review health, trends, and performance for leadership.
Qualifications:
- Over 10 years of experience in operations coordination, QA management, program management, and developer support management within platform or app ecosystems.
- Proven ability to manage queues, track SLAs, and coordinate across multiple teams simultaneously to ensure timely and efficient workflows.
- Strong written communication skills for developer-facing notes, rejection feedback, status updates, and documentation.
- Proficient in working with internal dashboards, tracking systems, and collaboration tools to support operational processes.
- Demonstrates excellent organizational skills with attention to detail and the ability to manage competing priorities in fast-paced environments.
Interested candidates may apply through the application system or send it to [Confidential Information]. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
