We are seeking a detail-oriented and experienced Technical Manager for Fresh Produce to oversee the quality of our Fish & Seafood offerings across all retail locations. This role will work closely with supply chain, store operations, and vendors to ensure our fresh produce, meet the highest standards in food quality and customer satisfaction
Key Responsibilities:
- Define, implement, and maintain quality standards for our fresh food categories.
- Address and resolve any quality-related complaints in collaboration with store teams
- Develop and enforce SOPs for storage, handling, and display of fresh foods.
- Work with Category Managers to ensure suppliers meet technical specifications and safety standards.
- Drive continuous improvement initiatives for Fresh Produce.
- Monitor and optimize the cold chain process from supplier to store to ensure product freshness.
- Support store teams with technical knowledge, training, and operational improvements.
- Monitor and guide fresh food merchandising, stock rotation, and waste control processes.
- Collaborate with visual merchandising and operations teams to maintain fresh category presentation standards.
- Track key metrics including spoilage rates, customer complaints, audit scores, and waste percentages.
- Analyze trends to identify issues and recommend corrective/preventive actions.
- Initiate pilot programs for new processes, packaging solutions, or shelf-life improvements.
Job Requirements
- Bachelor's degree in Food Science, Microbiology, Food Technology, or related field.
- 5+ years of experience in a fresh food quality or food safety role, preferably in a retail environment.
- Excellent communication skills and the ability to train and influence cross-functional teams.
- Strong analytical and problem-solving skills; data-driven mindset.
- Proficiency in MS Excel, food quality systems, and retail inventory platforms (e.g., SAP, Oracle)
Working location: FairPrice Hub (next to Joo Koon MRT)
