Technical Lead - Application Support

Responsibilities

• To Resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, any reporting etc.
• To Perform application monitoring and health checks.
• Ability to handle Application Production Support - Level 1/Level 2.
• Able to handle PROD batches using tools such as Control-M.
• To Provide on-call support as and when necessary.
• Techno Functional knowledge of involved applications.
• Able to do impact analysis with the data available, troubleshooting or involve/co-ordinate with other teams.
• Manage end user's expectation and other relevant stakeholders.
• Highly self-motivated individual and able to work under pressure.
• Able to communicate clearly and effectively.
• Able to work on Shift rotation (Morning/Afternoon shift).

Requirements

• Bachelor's/Master's degree (or its equivalent) in Information Technologies or related course.
• 6 - 12 years of experience in the relevant field.
• Proficient in SQL and intermediate knowledge of RDBMS.
• Familiarity in Banking domain (Payments, Corporate) and products.
• Exposure in Windows/Unix/Linux for handling activities, troubleshooting etc.
• Excellent analytical and problem-solving skills.

Technical Skills: SQL, Java, WebLogic