CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.
YOUR ROLE
The TKAM/KAM Aerospace is the first point of contact for the assigned client(s) and the liaison between commercial & all other departments of the organization. The TKAM/KAM main responsibility is customer excellence, account retention and growth and is responsible to identify and report to the RKAM/Head of Aerospace (SIN) any opportunities in terms of account management improvements.
WHAT YOU WILL BE DOING
- Supporting the Head of Aerospace in the management and growth of the Key Account(s).
- Along with the Head of Aerospace, identify any opportunities to improve overall account management process.
- Responsible for operational excellence of assigned accounts.
- Identify opportunities for Digitalization initiatives (Tracking, EDI, E-report, Digital Feedback, AI etc.) Account Management in all aspects.
- Maintain and improve customer satisfaction (Ensuring accurate reporting, prompt responses, supporting ad-hoc requests) while working alongside RAM direction.
- Ensure Monthly KPI reports/dashboard are sent to customers on a timely basis.
- Responsible for drafting of SOPs. HR Global Head Office HR Global Head Office
- Responsible for the implementation of any proposal/awards regarding new opportunities under the guidance of the Head of Aerospace.
- Secondary interface between the customer and all relevant division of Ceva.
- Developing dedicated solutions for the clients; value creation through specific innovative developments.
- Essential to adopt innovative mindset to propose pioneering solutions for future development under the guidance of the Head of Aerospace.
- Prepare Business Review (Monthly, Quarterly, Annually) with the assistance from the Sales Support. Follow up on customer development, suggest/report new opportunities to the Head of Aerospace to grow Ceva's market share with the account.
- Collaborate with the RAM on the targeted list of accounts on a regional level.
- Involve in yearly tender process and ad-hoc quotations (import, export, cross-trade & local transportation).
- Generate Cost Simulation and Cost Comparison as and when necessary.
WHAT ARE WE LOOKING FOR
Essential
- Diploma or Bachelor's Degree in Desirable Experience logistics/Transportation or equivalent - Knowledge
- At least 5 Years Working Experience in the related field is required for this position
- Specialist Knowledge & Skills
- Strong Account Management and relationship building skills.
- Knowledge in air and ocean freight forwarding industry.
- Excellent presentation and analytical skills
- Excellent with Microsoft Office tools Interpersonal & Communication Skills
- Good personality with the ability to interact with customer at management
Desirable
- Would be an advantage to have experience with Cargowise, PowerBI
WHAT DO WE HAVE TO OFFER
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
