Facility Maintenance and Operations:
- Develop and implement maintenance and operations procedures to ensure the proper functioning of facilities.
- Coordinate maintenance activities, including PPM and any ad-hoc repairs works, checks and inspections.
- Work with technical team and vendors on cost savings program.
- Manage work orders and service requests, prioritize tasks, and ensure timely completion.
- Monitor and evaluate the performance of vendors and contractors, ensuring high-quality service delivery.
- Maintain accurate records of maintenance activities, including equipment inventory and warranties.
- Manage building shutdown exercise/call tree escalation exercises/service recovery exercises
- Manage operations disruption/issue-related matters - RCAs and corrective measures to clients.
- Ability to resolve technical issues, with proper justifications.
- Handle ad-hoc works and report on monthly basis.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations, codes, and guidelines.
- Conduct regular inspections to identify potential hazards and address any safety concerns promptly.
- Ensure emergency response plans and procedures are in place and regularly tested.
- Provide safety training and promote a culture of safety and awareness among employees and contractors.
- Collaborate with relevant stakeholders to resolve health and safety issues effectively.
Vendor and Contract Management:
- Manage relationships with external vendors and contractors, including cleaning, maintenance, and security service providers.
- Negotiate contracts and service agreements, ensuring favorable terms and cost-effective solutions.
- Monitor vendor performance, ensuring compliance with service level agreements and contract terms.
- Address and resolve any issues or disputes with vendors in a timely manner.
- Process vendor invoices, track expenses, and maintain budgetary control.
Space Planning and Utilization:
- Collaborate with stakeholders to plan and optimize the use of workspace, considering organizational needs, efficiency, and employee comfort.
- Coordinate office relocations, reconfigurations, and furniture installations.
- Monitor and analyze space utilization, identify opportunities for improvement, and implement solutions to optimize space.
- Maintain accurate records of space allocation, occupancy rates, and lease agreements.
Customer Service and Communication:
- Provide excellent customer service to internal stakeholders, answering inquiries, addressing concerns, and resolving issues promptly.
- Communicate effectively with employees, management, and external stakeholders regarding facility-related matters.
- Ensure effective communication channels are established and maintained.
Budgeting and Reporting:
- Assist in developing and managing the facilities budget, tracking expenses, and optimizing costs.
- Prepare regular reports on facilities operations, maintenance activities, and budgetary spending.
- Analyze data and metrics to identify trends and areas for improvement.
- Provide recommendations for cost-effective solutions and operational efficiency enhancements.
