Technical Engineer (Managed Print Services)

Job Responsibilities

• Perform desktop, printing and related support.
• 1st/2nd level support and resolution, including technical issues involving desktop clients and hardware issues.
• Provide technical service to end users, troubleshooting issues related to laptops and printers
• Manage Windows XP, Windows Vista, Windows 7, MS Office Applications, network connectivity, printer mapping etc.
• Manage email messaging configurations and troubleshooting issues for Outlook.
• Provide installation, repair and preventive maintenance serivces on client's copiers
• On site troubleshooting on hardware and software solutions related to copiers
• Servicing of Servers,Windows PC,Macbook and Ipad
• Distribution of paper to copiers as required
• Ad hoc duties as assigned
  

Job Requirements

• Diploma / NITEC Qualification in Computing or similar
• Must be comfortable to be stationed in specific client's site for long period of time
• Main service provider to chinese client. Knowledge of basic Mandarin dialects is essential
• Good knowledge in software applications, preferably with networking proficiency
• Positive attitude and great customer service
• Independent and good team player
• Technical experience in the photocopier industry will be an added advantage