Technical Delivery Engineer Assistance

Role Summary

. The Technical Delivery Engineer (TDE) is responsible for technical implementation, configuration, integration, and deployment of Cloudwise solutions in client environments.

. The role acts as the technical bridge between CES (client-facing delivery) and R&D (product engineering) to ensure solutions are implemented according to product standards, architecture guidelines, and delivery best practices.

. The TDE ensures that customer requirements are translated into implementable technical specifications and delivered through standardized product capabilities wherever possible.

Key Responsibilities

1. Solution Implementation

. Configure and implement Cloudwise platform modules (ITSM, AIOps, Observability, etc.)

. Translate approved functional specifications into system configuration

. Build workflow automation, dashboards, and operational processes within the platform

. Perform environment setup and platform deployment

Typical tasks:

. workflow configuration

. access control configuration

. form and data model configuration

. automation rules

. reporting/dashboard setup

2. Integration & Technical Enablement

. Implement integrations with client systems such as:

o CMDB

o IAM / Azure AD

o monitoring platforms

o APIs and middleware

. Develop integration scripts and connectors where required

. Support data migration and synchronization activities

3. Technical Design Support

. Work with CES (PM / BA / Solution Lead) to:

o refine functional specifications

o translate requirements into technical designs

. Provide technical feasibility input during solution design

. Ensure implementation aligns with product architecture and best practices

4. Testing & Deployment

. Perform unit testing and technical validation

. Support SIT and UAT activities

. Troubleshoot defects and technical issues

. Support release deployment and production rollout

. Assist with hypercare during post-go-live stabilization

5. Product Feedback Loop

. Identify recurring client requirements and enhancement patterns

. Provide feedback to R&D for product improvement

. Support development of reusable configuration templates and accelerators