Technical Business Analyst with Banking Domain

2-5 years
5000 - 7000 SGD monthly
23 days ago 7 Applied
Job Description

  • Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
  • Implement and support digital customer journeys to further improve both customer and employee experience
  • Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
  • Ensure the smooth operational roll out
  • Re-engineer the end-to-end process, analyse and review operations solutions
  • Implement automation agenda to transform consumer banking operations
  • To conduct requirement gathering workshop, Review and documenting requirements artefacts
  • To review functional specifications and process define documents
  • Coordinate and ensures UAT test plans and test case are executed within UAT schedule
  • Post-production support, production issues review and track them to closure
  • Work closely with regional teams and country teams to ensure timely delivery of project

Job Roles and Responsibilities

  • Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
  • Implement and support digital customer journeys to further improve both customer and employee experience
  • Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
  • Ensure the smooth operational roll out
  • Re-engineer the end-to-end process, analyse and review operations solutions
  • Implement automation agenda to transform consumer banking operations
  • To conduct requirement gathering workshop, Review and documenting requirements artefacts
  • To review functional specifications and process define documents
  • Coordinate and ensures UAT test plans and test case are executed within UAT schedule
  • Post-production support, production issues review and track them to closure
  • Work closely with regional teams and country teams to ensure timely delivery of project

Requirements

  • At least 3 years experiences in systems development and / or business process improvement initiatives.
  • Preferably with project life cycle experience in Financial Services Industry in the following areas:
    1) Consumer Banking Operations
    2) Customer Centre
  • Wealth / Loan / CASA product knowledge
  • Education : Bachelor / Diploma Degree holder
  • Core competencies
  • Excellent oral and written communication skills
  • Good, sound knowledge of banking and technology
  • Good teamwork and inter-relationship skills
  • Adaptable, discipline and focused
  • Organised and systematic
  • Proven analytical skill
  • Well versed in Jira, Confluence, MS Office: Word, Project, Excel, Visio and PowerPoint.

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