Search by job, company or skills

Technical Assistant (Claims)

2-4 Years
  • Posted 4 hours ago
  • Be among the first 10 applicants

Job Description

Key Responsibilities:

  • Log all claim notifications into the claims portal and ensure full documentation upload in accordance with GFH-OP-16-01
  • Issue customer acknowledgements and supplier notices using approved email templates generated from the claims system
  • Gather, review, and evaluate supporting documentation from internal and external sources to facilitate prompt investigation and resolution of claims
  • Ensure all verbal or WhatsApp communications are confirmed via email and recorded in the claim log
  • Maintain up-to-date status tracking and audit trails across all active claims, ensuring transparency and procedural compliance
  • Categorise and assist in the evaluation of claims per GFH-OP-15-00 (Claim Involvement Matrix), escalating appropriately
  • Support preparation, tracking, and documentation of settlements as per GFH-OP-18-00 Claims Settlement Protocol, including credit note handling
  • Assist in assigning supplier fault and updating vendor performance records as per GFH guidelines
  • Ensure all actions comply with Integr8's ISO 9001 quality management system, ISCC EU framework, and internal claims governance

Requirements

  • Diploma or Degree in Business, Shipping, Maritime Operations, or a related field
  • Certificate in Bunkering Operations & Management (Lloyd's Maritime Academy) and/or IBIA
  • Minimum 2 years of experience in a bunker trading company or marine fuels environment, with exposure to claims handling, operations support, or vendor documentation
  • Strong attention to detail with a clear and methodical approach to document control
  • Proficient in written communication and confident in drafting structured, professional emails
  • Familiarity with marine fuel specifications (ISO 8217), MARPOL Annex VI, and commercial terms (e.g., BIMCO, supplier GTCs) is advantageous
  • Comfortable working in digital environments, including CRM systems, shared drives, and collaborative platforms.
  • Alternative Fuels training is preferred

More Info

Job Type:
Industry:
Employment Type:

About Company

Job ID: 152375647

Beware of Scammers

We don’t charge money for job offers