Minimum 2+ years of experience in software engineering, application support, or Tier 2 technical/customer support roles.
Knowledge of Java programming and familiarity with related frameworks.
Experience working with SQL and databases for data analysis and troubleshooting.
Understanding of ITIL practices, including incident, problem, and change management.
Experience with monitoring and observability tools such as Splunk.
Willingness to participate in on-call rotations and provide weekend support when required.
Responsibilities:
Provide application support and troubleshooting for enterprise systems by analyzing incidents, resolving production issues, and ensuring timely service restoration in line with ITIL practices.
Develop and maintain Java-based solutions while collaborating with cross-functional teams to enhance application stability, performance, and operational efficiency.
